A few weeks ago I bought a copy of Nobeltec's Tides and Currents software. Nobeltec is a subsidiary of Jeppesen, well known for their aviation, and apparently now also marine, navigation charts. I was told this software was by far the best way to analyze currents for diving purposes.
When I received the software and stuck the installer disk into my Windows XP SP2 machine the installer was correctly identified by the operating system, and the dialog whether I want to run this installer as a different user popped up, as it should since I was running as a limited user. I gave it administrative credentials and it installed the software. Now I went to the start menu to run it, but did not find Tides and Currents. Instead I found something called "E-Chart Planner." However, E-Chart Planner did not actually work because my license did not include any of the charts for it. Tides and Currents seemed to be nowhere to be found. Eventually I located a binary called "tides32.exe" which seemed like it might be it. However, when I ran that, it told me I only had a license to use this for a single user, and that my trying to run it was a violation of that license.
None of this made sense, so I logged on as an administrator (the one that installed the software) and now I found Tides and Currents on the Start menu, right under the Windows Update icon. That icon was apparently installed under the user's profile, not under all users. The link went to tides32.exe, and if you clicked it, the software ran. This is when I contacted Nobeltec support to find out what was going on.
It turns out that the E-Chart Planner is a "bonus" software that you get, which does not actually run unless you spend around $500 on charts for it. It, however, had its links installed in the All Users profile. Tides and Currents itself was only installed in the profile of the user that installed the software. The reason tides32.exe did not work before was that it will not run as a non-administrator. At this point I have not run the app under LUA Buglight yet to see why, but I really don't think that is my job.
By now I had a nearly useless message back from the support department where they basically just told me what the E-Chart Planner software was and how much it would cost me. I responded by asking how to make Tides and Currents run as a non-administrator. After a couple of days I got a response back that said "This software needs to be installed and run under and[sic] Administrator account in Windows." After another round of e-mail I found out that "Unfortunately I am unable to answer your questions regarding the need to be logged in as administrator. I can only describe how the software functions."
I now asked for a refund. The support department told me to contact sales, so I sent a message to the Sales department. After a week, I got a response, in the form of a newsletter advertising an upgrade to some other software Nobeltec sells! Thank you, but I will probably never spend money on a Nobeltec product again!
Nobeltec is not only ignoring my request for information on how to return their flawed software, they are using my messages to them with those requests to fatten up their spam lists! This is obviously unethical, but would not be illegal if it weren't because their newsletter is not compliant with the CAN-SPAM act - it does not contain a physical address for the sender.
At this point I am debating what to do. I have sent yet another note to the sales department asking for my refund, and requesting to be taken off their mailing list. I have obviously referred their software to Threatcode.com and their spam mail to spam@uce.gov, and I thought it appropriate to warn others not to waste $100 on this software that requires you to put your computer at risk to use it. I guess I will wait and see if the sales department finally responds before I take any further steps though.