1722 Error from InstallShield

re: 1722 Error from InstallShield

fer — Fri, 20 Mar 2009 19:05:58 GMT

I was traying to install java runtime update 6-12 but my pc never can installa because error 1722 block this work, what can I do for fix this error

thanks

re: 1722 Error from InstallShield

Ryan — Fri, 20 Mar 2009 16:47:43 GMT

worked like a charm. I was getting this error when trying to reinstall a Cisco VPN Client.

Thanks for your help!!

re: 1722 Error from InstallShield

David — Fri, 09 Jan 2009 23:23:32 GMT

I found this blog after hours of problems with Vista and error 1722. It started yesterday when I tried to install a patch for NFS Pro Street. The game won't start, uninstall and now won't reinstall. Now other programs won't start (voice recognition) and error 1722 when I uninstall.

Too hard for a farmer :-(

re: 1722 Error from InstallShield

Karin Gort — Fri, 12 Dec 2008 22:22:48 GMT

All in all the communication (phone bill) with Kaspersky has cost me € 70,00 and it not provide me a solution....

I'm now using a different virusshield. Request for refund from Kaspersky is pending.

Karin

re: 1722 Error from InstallShield

karin Gort — Sat, 15 Nov 2008 10:58:58 GMT

I have tried several things like removing/the keything and now your solutions but nothing helps. I have be reffered to the 2e line support of Kaspersky but it has been very quiet since then. I am from holland and have a dutch vista. Are there more solutions? Or should I try to get a refund and go for another internetsecurity program, Any suggestions?

With kind regards,

Karin

re: 1722 Error from InstallShield

Stopher — Mon, 07 Apr 2008 03:31:28 GMT

Tried this fix. No dice. Other options?? Hotfix from Microsoft?

re: 1722 Error from InstallShield

jesper — Tue, 11 Mar 2008 15:36:36 GMT

Thanks Stefan. Good clarification. Unfortunately, as in the Kaspersky example, the vendor does not always come across particularly helpful.

re: 1722 Error from InstallShield

Stefan Krueger — Tue, 11 Mar 2008 11:11:25 GMT

Some additional information and clarification for users getting error 1722:

Error 1722 is coming from the Windows Installer engine, which is part of the Windows operating system. Tools like InstallShield (and several others) create .msi packages that are installed using the Windows Installer eingine. So this error is not specific to InstallShield and could happen with msi files created with other tools, too.

Error 1722 is quite generic, it basically says that "something went wrong" with a custom action. Ususally the error message should include additional information, like the name of the custom action. If this information is not displayed on the error dialog, it should still be written to the event log. Also, you can generate a log file of the install, see www.msifaq.com/.../1022.htm for instructions.

The problem is that a user typically won't know what this custom action is trying to do (sometimes you can guess from its name) and why it failed. And there could be any reason for failure, so the solution described in this article is very specific to the Kaspersky setup package. In general, your best bet is to contact the manufacturer with the error information - and hope they are more helpful than Kaspersky was in this case.

Stefan Krueger

Microsoft MVP for Setup & Deployment / Windows Installer

re: 1722 Error from InstallShield

Larry Seltzer — Mon, 10 Mar 2008 17:27:17 GMT

Pretty lame of the Kaspersky people not to know this.